Mobile Texting Terms & Conditions

Advocate Health Care provides SMS (short message service) texts for our patients and customers to help them live well. You must be age 18 or older to opt-in and/or receive our text messages.

Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.

Opt-In Information

By opting-in, you provide consent to receive text messages using an automatic telephone dialing system. When you opt-in to the service, we will send you a message to confirm your signup. You may receive SMS mobile text alerts by several methods.

  1. You can text JOIN to 49307 to receive Advocate Health Care general wellness alerts. Message and data rates may apply. You may receive less than four messages per week. Text “HELP” for help. Text “STOP” to cancel.
  2. You can text JOIN to 78354 to receive information about Advocate Health Care Classes and Events opportunities. Message and data rates may apply. You may receive less than four messages per week. Text “HELP” for help. Text “STOP” to cancel.
  3. You can text JOIN to 57150 to receive Advocate Health Care alerts related to your need to schedule appointments, reminders, and confirmations. Message and data rates may apply. You may receive less than four messages per week. Text “HELP” for help. Text “STOP” to cancel.
  4. You provide your mobile number as part of any patient registration process or through our call center. Under the TCPA (Telephone Consumer Protection Act) Healthcare Exemption, you automatically provide consent to receive text messages for individual health-related information as part of your established relationship. We will limit these message alerts to those we feel are important to provide you with timely health care information specific to your personal needs. After providing your mobile number, you will receive a text message confirming your permission, also allowing you to reply STOP and no longer receive any future wellness alerts if you prefer.

Message and data rates may apply. We will limit the quantity of text messages to less than four per week, but will often send fewer and only as appropriate. It may be possible that you could receive 4 or more per week only if you also have 4 or more provider appointments in a week and receive appointment reminders for each appointment. You may text HELP for additional help at any time.

Opt-Out Information

You may cancel this service at any time by texting STOP in response to a specific short code to opt-out of any future text messages for that short code or program. Or you may simply text STOP to the short code program number noted below at any time to opt-out of future alerts for that program. Sending a STOP request must separately be completed for each program to opt-out. Sending one STOP request will not create an opt-out for all program short codes, enabling you to selectively decide what information you would like to receive.

After you send the message “STOP” to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us for that program.

If you want to join again, just sign up as you did the first time and we will start sending messages to you again. If at any time you forget what keywords are supported, just text “HELP” to any of the short codes noted. After you send the message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.

Short code programs

Advocate Health Care offers the following separate text messaging programs with each tied to a specific short code:

  • General wellness alerts come from short code 49307
  • Classes and events alerts come from short code 78354 and you must opt-in to receive these alerts
  • Appointment alerts come from short code 57150 and you must opt-in to receive these alerts

Help or Customer Service support

You may text HELP to any of our short code programs to connect with one of our Contact Center customer service representatives for additional information, or you may call 1-800-323-8622. In a medical emergency, please call 911.

Mobile carriers

We cannot guarantee the delivery of all text messages to you. Successful delivery is affected by a number of factors including the accuracy of the mobile number you provide, sufficient network capacity, your ability to be in the range of a transmission site, etc. We cannot be liable for losses or damages arising from delayed, misdirected, or non-delivery. It may also be possible that the full contents of the message may not be delivered to your phone.

Messages may be available through the following participating mobile carriers (but may not be limited to):

SouthernLinc, Bandwidth, Google Voice, Buffalo Wireless, Chariton Valley Cellular, Leaco, CableVision, Copper Valley, AT&T, Sprint/Boost/Virgin, T-Mobile/MetroPCS, Verizon Wireless, CellCom USA, C Spire Wireless, U.S. Cellular, Pine Belt Wireless, ACS/Alaska, Atlantic Tele-Network International (ATN), Advantage Cellular (DTC Wireless), Appalachian Wireless, Bluegrass Cellular, Cellular Network Partnership (PIONEER), Cellular One of East Central Illinois, Chat Mobility USA, Coral Wireless (Mobi PCS), Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI Communications Corp, Golden State Cellular, Illinois Valley Cellular (IV Cellular), i Wireless (IOWA Wireless), Nex-Tech Wireless, MTA Communications, MTPCS (Cellular One Nation), Cross Telephone Company (MBO Wireless), Duet IP (Maximum Communications New Core Wireless), Inland Cellular Telephone Company, Immix(Keystone Wireless), Mosaic (Consolidated or CTC Telecom), Northwest Missouri Cellular Limited, Peoples Wireless, Panhandle Telecommunications Systems(PTCI), RINA, Revol Wireless USA, SI Wireless/Mobile Nation, SRT Wireless, Texas RSA 3 Ltd(Plateau Wireless), Thumb Cellular, United Wireless, Union Telephone Company(Union Wireless), Viaero Wireless, West Central Wireless (5 Star Wireless), Sagebrush Cellular (Nemont), Carolina West Wireless (CWW), Pine Cellular, Aio Wireless/Cricket.

*Carriers are not liable for delayed or undelivered messages

Message and data rates may apply to messages we send you, or you send to us. We will limit our text messages to no more than three per week, but will often send fewer and only as appropriate. If you have questions about your personal text or data plan and potential charges, it is best to contact your cellular provider.

For all questions about the services provided by these short codes, you can send an email to customersupport@aah.org or call us at 888-863-5502.

To view our Privacy Policy, please visit our website at: https://www.advocatehealth.com/privacy-policy/