Patients & visitors

Visitor guidelines & hours

Visitor policy

All Advocate Health facilities have a visitor policy in place that helps us ensure safe care. See our visitor policy

Visiting hours

Visiting hours are from 8 a.m.-8 p.m.

Visiting hours for Critical Care units

8 a.m.-2 p.m. and 4 p.m.-8 p.m.

(Quiet time is 2 p.m.-4 p.m)

Visiting hours for Rehab unit

Visiting hours are from 9 a.m.-8 p.m.

Frequently asked questions

For your convenience, visitor information is organized as frequently-asked questions.

Call 708-684-8000 for general questions.

Where is the hospital located?

Advocate Christ Medical Center is located in Oak Lawn, IL at 4440 W 95th Street. The main hospital number is 708-684-8000.

What are the amenities and conveniences (e.g. ATM, cafeteria, gift shop?

ATM

An ATM machine is located in the Walgreens pharmacy on the ground floor of our Outpatient Pavilion.

Wireless internet

We are pleased to offer our guests free wireless Internet access (Wi-Fi) throughout our facility. Simply use the “ahcpub” wireless connection from your laptop computer or other wireless device. If you are unable to connect or if you experience difficulties accessing the Internet or a website, please consult the device’s owner’s manual or network providers technical support service; our staff is unable to assist with these issues.

Please note that inappropriate websites will be blocked and unavailable from the “ahcpub” wireless connection. Anyone using our wireless network is forewarned that there can be no expectation of security or privacy during use, and your device should have up-to-date virus protection.

Dining options

As a convenience for our visitors, Café 95 is located on the first floor off the main lobby of the East Tower. Vending machines are available 24 hours a day. Guest trays may be served in patient rooms under special circumstances. To obtain this service, the nurse manager must approve the tray request and send the order to the food and nutrition services office.

Café 95 Hours:

  • Breakfast: 6:30 a.m. to 10 a.m.
  • Lunch: 10:30 a.m. to 2 p.m.
  • Dinner weekdays: 4:30 p.m. to 7:30 p.m.
  • Dinner weekends: 4:30 p.m. to 6:30 p.m.
  • Late night: 12:30 a.m. to 4 a.m.

Community resources

To locate hotels, restaurants, shopping and other locations in the area, stop at the Guest Services Desk for information.

Overnight accommodations for out-of-state visitors

Four hotels are conveniently located near the medical center:

Gift shop closed

Our gift shops are temporarily closed for the safety of our patients and team members. Thank you for understanding.

Flower shop closed

Our flower shops are temporarily closed for the safety of our patients and team members. Thank you for understanding.

What type of spiritual care services are available?

The Molenhouse Chapel is located on the first floor of the East Tower and is open 24 hours a day, 7 days per week, for anyone seeking a quiet place to meditate or pray. The chapel also is used for occasions of formal worship and memorials led by the chaplains.

Because each patient’s spiritual needs are important to us, our professionally trained chaplains, representing many faiths, are a vital part of our healing team. They are available 24 hours a day for pastoral care, counseling and sacraments. They also assist with ethical concerns and advance directives. They work closely with the doctors and nurses. To see a chaplain call extension 41-PRAY (7729) or ask a nurse to page the chaplain on call.

Where do I park?

Parking lots are maintained and monitored by First Class Health and Public Safety personnel. Parking Garages A and C located on Kostner Avenue provide over 1200 spaces for patients and visitors. Parking Garage D located on Kilbourn Avenue provides more than 500 spaces for our Outpatient Pavilion. Garages A and D offer covered pedestrian bridges into the buildings. We offer enhanced parking availability and state-of-the-art gating and technology for easy access and faster exits.

Parking is free for our patients and guests. Free shuttle service is available on our campus from 8 am – 8 pm Monday through Friday and from 6 a.m. to 9 p.m. on weekends and holidays. Shuttle stops are located throughout the campus. Convenient, accessible parking is located on both the east and west sides of our campus.

Valet Parking
For your convenience, valet service is offered at Advocate Christ Medical Center. Valet hours of operation are:  

  • Main entrance: 7:30 a.m.-3 p.m. 
  • Outpatient Pavilion: 6 a.m.-2 p.m.
  • Children’s entrance: 8 a.m.-3 p.m. 

Shuttle is available to retrieve vehicles until 9 p.m. Stop at the Guest Services Desk for assistance.  

 

How do I find my way around the medical center?

Guest services

Stationed at our main entrances, Patient and Guest Services staff is available Monday through Friday between 8 am and 8 pm to assist patients and visitors. For your convenience, wheelchair escorts are available. Guest Services can be reached in-house at extension 413880 or via the guest services phones located throughout the first floor.

Useful phone numbers

NURSES STATIONS

What are the policies for cell phones and smoking?

Cell phones

Cell phone use is permitted throughout the entire medical center.

Smoke-free campus

In keeping with Advocate’s mission to promote health and wellness, smoking is not allowed anywhere on any hospital campuses, courtyards, parking towers or parking lots. This policy pertains to patients and visitors, as well as physicians, associates and volunteers.

Whom do I call with a complaint or concern?

Patient advocacy

Advocate Christ Medical Center’s patient advocacy team is here to serve our patients, their families and friends in many ways. Patient advocacy specialists are neutral representatives who advocate on behalf of patients by partnering with clinicians, care providers and leaders to answer questions, and investigate and resolve concerns. Advocates help to explain medical center policies, procedures and services and provide support for patients with special needs.

Patient advocacy specialists are available Monday through Friday, from 7 a.m. to 4 p.m. To contact a specialist, dial “0” and ask the operator for Patient Advocacy or call extension 41-5452 in-house or 708-684-5452. After hours or on holidays, you are able to leave a voice message at extension 41-5452 and a patient advocacy specialist will return your call on the next business day. Should you require immediate resolution, house supervisors are available after regular business hours and holidays. Please call the operator and ask for the house supervisor to be paged.

Code H(elp)

Contact the nurse using the call button if you notice a change in the way the patient looks, acts or feels? If you or a family member feel the patient is not receiving adequate medical attention you may call a Code Help. A care team will respond to the Code Help by visiting the patient, assessing the situation, and treating the patient as necessary. Dial 42-4200 from any hospital phone and ask for a Code Help to be called.