Expert emergency & trauma care

Know where to go

When time is critical, expertise makes a difference. The team at Advocate Good Samaritan Hospital Emergency Department is committed to providing around the clock, hands-on care to every patient, from admission through discharge. Our specialized staff, facilities and programs are what set us apart.

Only Level I Trauma Center in DuPage County

Recognized by the Illinois Department of Public Health, our Level I Trauma Center provides surgical coverage 24 hours a day, with continual out-of-house back-up by board-certified trauma attending physicians. We are committed to our Level I trauma designation and provide a unique blend of research, specialization and programming.

What you can expect:

  • Highly-trained nurses, most having advanced cardiac life support and emergency pediatric certification as well as trauma certification
  • Automated bedside registration
  • Approval by the state of Illinois to treat pediatric injuries and illnesses
  • Cardiac alert protocol
  • Stroke alert

  • Specialty transport team specializing in advanced life support and transport of critically ill or injured patients who require the highest level of care
  • Board-certified emergency medicine physicians
  • Board-certified or board-eligible surgeons

Research

The Level I Trauma Center is dedicated to the pursuit of clinical excellence. At Advocate Good Samaritan Hospital emergency room, we participate in data collection for the National Transportation Board (NTSB) in a number of research areas, including:

  • Necessity of routine pelvic radiographs in blunt trauma
  • Methods of chest tube placement
  • Evaluation of cervical spine injury in the comatose patient
  • Development of neuropsychological screening tool
  • Rotational bed study in the critically ill
  • Prophylactic antibiotic use in patients with chest tubes

Specialty services at Advocate Good Samaritan Hospital emergency room

The advanced capabilities of our Level I Trauma Center ensure that our patients receive skilled, specialized treatment, 24/7. Some of the specialties that work seamlessly with our emergency department include:

  • Clinical psychology
  • Orthopedic
  • Physical medicine & rehabilitation
  • Spinal conditions and neurosurgery
  • Hand surgery and replantation
  • Facial
  • Transport

Education & training: community, CME, EMS

Community education

We bring focus on injury prevention to our community through the Advocate Good Samaritan emergency room. Collaborating with entities likes: Safe Kids, Region 8 Safe Communities, DuPage County Health, Downers Grove Police and Fire Departments, IDOT, NHTSA, we offer programs including:

  • Prom night programs
  • Bicycle Safety
  • Pedestrian safety
  • Fall prevention
  • No texting and driving

Emergency medical services training

Because thousands of lives are lost and millions of dollars are spent annually as a result of trauma injuries and health emergencies, Advocate Good Samaritan is proud to be a leader in providing critical education for both prevention and treatment of emergent conditions.

Nonprofit specialty billing (ambulance)

Specialty billing of Advocate Good Samaritan currently bills the ambulance runs for many local fire departments. Specialty billing is not for profit; all profits generated are used toward running the Advocate Good Samaritan Hospital Paramedic Program. We offer rates that are competitive to other area ambulance billing services, but can offer you more. If your patients are transported to any Advocate hospital, we have direct access to the patient's insurance information and demographic information. This ensures prompt payment for clients.

FAQ

Q: Other billing services say they can bill immediately after the patient is transported. How long does it take specialty billing to bill patients or insurance companies?

A: We are able to bill all work on the day we receive it and arrangements can be made for transport sheets to be picked up at your office. Instead of generating claims automatically, we spend time researching each individual patient's insurance, correcting addresses, and checking the spelling of names. This results in less billing errors, and prompt payment to you.


Q: How long will it take for our fire department to receive payment?

A: We submit a majority of our claims electronically. We send our claims through a clearinghouse and have been able to obtain payment within 30 days from most insurance companies.


Q: How will our fire department be invoiced?

A: At the end of each month, we send detailed reports indicating all charge and payment activity for the client. Our invoice is calculated on the dollars received and posted in our system for the month.


Q: Are there any other reports that specialty billing can run?

A: Yes, many of our clients need specific reports for audit purposes. Simply call us, give us your specifications, and we will get you the report that you need.


Q: Who handles billing inquiries?

A: Our staff handles all billing issues and inquiries. When a patient, insurance company, or one of our clients calls, they are guaranteed to speak with a live person. We have no automated system, and give individualized attention to every person that contacts us. If you reach our secure voicemail, simply leave a message and we will contact you shortly after.


Q: What is specialty billing's current rate?

A: Please contact us today for a written proposal.

Specialty Billing; P.O. Box 3366; Oakbrook, IL 60523

Phone: 630-275-4050

Fax: 630-275-4057

Hours: Monday-Friday 8 a.m.-3 p.m.

Location of Advocate Good Samaritan Hospital emergency room

Emergency Services - Advocate Good Samaritan Hospital

3815 Highland Ave.Downers Grove, IL 60515Get Directions